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LINUXFORCE SERVICE:
Remote ResponderSM Systems Mainenance and Monitoring for a network of ISP (Internet Service Provider) servers.
ORGANIZATION:
Chester County InterLink (CCIL)
DESCRIPTION:
Chester County InterLink (CCIL) is a Community Oriented Non-Profit
501(c)(3) corporation. CCIL is an ISP uniquely positioned as one of the
oldest non-profit agencies dedicated to helping the aged and disadvantaged
members of the community in utilizing the Internet. CCIL's mission is
to ensure that Chester County residents and organizations have easy and
equitable electronic access to information while encouraging interaction
among them as part of an electronic community.
BUSINESS CHALLENGE:
As a small non-profit corporation, CCIL is challenged to operate
economically and deliver robust results in a cost effective and efficient
manner. To those ends, CCIL needed to forge a partnership with an
outsourced solutions provider such as LinuxForce to provide backend
systems management and maintenance so that CCIL could focus on its core
competence providing Internet service to the citizens of Chester County
without regard to their economic or life situation.
LINUXFORCE SOLUTION:
Since 2002, LinuxForce has performed backend systems management and
maintenance services on CCIL's Web servers which power their applications
including email, personal home pages, community partner web pages
and links. Additionally, LinuxForce's proactive monitoring services
ensure stability, uptime and productivity for CCIL, their subscribers,
and partners. LinuxForce's long experience in servicing institutional
and commercial needs has enabled LinuxForce to train CCIL's technical
volunteers in the latest issues concerning secure and efficient ISP
operations. To help CCIL administer its ISP, LinuxForce also manages
the backend administration and authentication functions by creating
a permissions based access application to adequately empower CCIL's
volunteer and employee customer service administrators.
RESULTS:
CCIL is poised to celebrate its 10th anniversary as it continues to
deliver its mission of ensuring that Chester County residents and
organizations have easy and equitable electronic access to information
while encouraging interaction among them as part of an electronic
community. Additionally, CCIL is able to attain its financial operating
budget thanks to LinuxForce's role as an outsourced solutions provider.
NOTABLE QUOTABLE:
"LinuxForce has played a critical role in our ability to seize control
of, and then manage, our nine servers. Prior to retaining LinuxForce, we
were plagued by unresolved system failures and no definitive time-line
for their repair. CCIL's pre-LinuxForce technology was driving the
organization, rather than facilitating our service to the citizens
of Chester County. We are 100% satisfied with LinuxForce's service,
promptness, competence, affordability and the general professionalism
by which they do business. Had we not been introduced to LinuxForce
early in 2002, there is a strong possibility that CCIL would have closed
down our operations due to mounting technology problems. The staff at
LinuxForce has been great to work with!"
-- Mark Sammarone, President, Chester County InterLink | 
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