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Thursday, 25 April 2024
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Organizations want the confidence that when they choose an IT partner, that partner can deliver real-world results in the most demanding situations on time and within budget. At LinuxForce, we pride ourselves on being able to do just that. In fact, we've been doing it for over a decade.
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LINUXFORCE SERVICE: Remote ResponderSM Systems Mainenance and Monitoring for a network of ISP (Internet Service Provider) servers. ORGANIZATION: Chester County InterLink (CCIL) DESCRIPTION: Chester County InterLink (CCIL) is a Community Oriented Non-Profit 501(c)(3) corporation. CCIL is an ISP uniquely positioned as one of the oldest non-profit agencies dedicated to helping the aged and disadvantaged members of the community in utilizing the Internet. CCIL's mission is to ensure that Chester County residents and organizations have easy and equitable electronic access to information while encouraging interaction among them as part of an electronic community. BUSINESS CHALLENGE: As a small non-profit corporation, CCIL is challenged to operate economically and deliver robust results in a cost effective and efficient manner. To those ends, CCIL needed to forge a partnership with an outsourced solutions provider such as LinuxForce to provide backend systems management and maintenance so that CCIL could focus on its core competence providing Internet service to the citizens of Chester County without regard to their economic or life situation. LINUXFORCE SOLUTION: Since 2002, LinuxForce has performed backend systems management and maintenance services on CCIL's Web servers which power their applications including email, personal home pages, community partner web pages and links. Additionally, LinuxForce's proactive monitoring services ensure stability, uptime and productivity for CCIL, their subscribers, and partners. LinuxForce's long experience in servicing institutional and commercial needs has enabled LinuxForce to train CCIL's technical volunteers in the latest issues concerning secure and efficient ISP operations. To help CCIL administer its ISP, LinuxForce also manages the backend administration and authentication functions by creating a permissions based access application to adequately empower CCIL's volunteer and employee customer service administrators. RESULTS: CCIL is poised to celebrate its 10th anniversary as it continues to deliver its mission of ensuring that Chester County residents and organizations have easy and equitable electronic access to information while encouraging interaction among them as part of an electronic community. Additionally, CCIL is able to attain its financial operating budget thanks to LinuxForce's role as an outsourced solutions provider. NOTABLE QUOTABLE: "LinuxForce has played a critical role in our ability to seize control of, and then manage, our nine servers. Prior to retaining LinuxForce, we were plagued by unresolved system failures and no definitive time-line for their repair. CCIL's pre-LinuxForce technology was driving the organization, rather than facilitating our service to the citizens of Chester County. We are 100% satisfied with LinuxForce's service, promptness, competence, affordability and the general professionalism by which they do business. Had we not been introduced to LinuxForce early in 2002, there is a strong possibility that CCIL would have closed down our operations due to mounting technology problems. The staff at LinuxForce has been great to work with!" -- Mark Sammarone, President, Chester County InterLink |